An Aditya Birla Group Commitment 23 03 Responsible Stewardship One of the key tests of any management team is the ability to keep their people and contractor employees safe while producing operational and financial results. It therefore features first in our areas of Responsible Stewardship. We aspire to create operations that cause Zero Harm. Through a structured approach we are establishing capable management systems. We are working to make sure our assets are fit for purpose and maintained, our processes are capable and our people competent, well trained and motivated while our leaders remain visible and committed. We are involved in a range of sectors that present varying degrees of risk to our people and our contractor’s employees. To deal with this diversity of threats, we are developing processes to identify, assess and manage risks through technology up-grades, process design reviews, engineering interventions, administrative controls and crucially, by managing and enhancing people’s behaviour. To provide a robust approach across the Group, our subject matter experts have created safety policies, technical standards and supporting guidance and training documents. These are available for use and reference through our online portal. These framework documents help our business leaders, site and line managers to be involved in the development process, understand the expectations our senior leaders have of them and the role they have to play in keeping their people, contractor personnel and surrounding communities safe from harm. Driving accountability through self-assessment Technical standards can only go so far. Our management framework helps our businesses and their sites to evaluate their current status against the Group’s standard requirements using the SAQ process. This enables them to proactively plan and prioritise their system upgrades and to improve their performance. The entire process: framework documentation, key performance monitoring and the capturing of data across the Group is facilitated by the Group Sustainability Cell’s website together with our online IT system. Gap analysis and the subsequent action plans provide a uniform and guided way to manage their progression in a timely manner and are reviewed by the internal Business Review Councils These assessments combined with the review of current and past performance have identified three areas of high-level risk to our people: working at height, road safety and being harmed by moving machinery. We are working with all our businesses to address these risks through priority action planning and strengthening our operational management systems in these areas so they become capable of causing Zero Harm. Engaging our leadership The implementation of our Group policies and standards requires the continued commitment of our leadership to ensure their effective deployment. This is vital to create a safety culture across our businesses. The tools that we have developed allow our leaders to be visible and capable both in terms of having both a strong “will” to succeed and the ability to identify and manage risk. Leadership coaching and workshops with technical experts ensures that safe working practices are driven from our leadership teams down the line to our site managers and colleagues. This is crucial to establishing a safety culture throughout the Group. To date, 726 leaders have been trained in our safety practices through our flagship leadership programme “INSPIRE”. Contractor management Many of our companies face the challenge of working with contractors who have different degrees of maturity in their management processes, quality of execution, tools and equipment. Often, their employees also have different levels of literacy and language skills. This makes their overall management system less capable of realising our joint goal of Zero Harm on its own and we need to support them with our expertise including additional training, inspection and assurance. We are working with our contractors to ensure the availability and use of evolved safety systems including standards, processes, equipment and training. These are delivered through the use of audio-visual aids in the local languages of the region and by field training. Responsible Stewardship // ZERO HARM